CriticalRiver is a Global Digital Technology Consulting company with offices in North America, Dubai in the Middle East, Hyderabad in India, Manila in the Philippines, and Sydney in Australia.
A valued partner of Salesforce and Oracle, we cater to the technology requirements of our customers across the globe
Technology offerings in a nutshell:
Services:
Digital Transformation
Campaign to Quote Process
Quote to Cash
Meter to Cash Process (Utilities)
Cloud Transformation
Customer Engagement and Experience Solution
Business Intelligence
Intelligent Automation
Salesforce
• Sales/Service Cloud
• Experience Cloud
• Marketing/Pardot Cloud
• Tableau CRM
• Integration
• Lightning
• Governance and Compliance
• Field Service Lightning
• CPQ
• Commerce Cloud
• Health Check
• Managed Services
ERP
• Oracle SaaS
• Oracle PaaS
• NetSuite ERP
• E-Business Suite
• Oracle Analytics
• Managed Services
Software Engineering
• Web Application Development
• Mobile Application Development
• Cloud Infra. & Applications
• CMS Applications Development
• DevOps
• Data Services
• Testing Automation
• Micro Services
• AI | ML
Cloud Transformation
• Cloud Strategy
• Cloud Migration (Lift & Shift)
• Data Management
• Cloud Managed Services
• Cloud Optimization
• Multi-Cloud Management
Integration Services
• Mulesoft
• Dell Boomi
• Workato
• Oracle SOA Suite
• Integration Oracle Cloud
• Informatica Cloud
• DBAMP
Managed Services
• Salesforce Applications
• Oracle/NetSuite Applications
• Utilities Billing Applications
• Custom Cloud Applications
• Mobile Applications
Oracle Utilities Services
• C2M | CCS | CC&B
• Last-mile / Cut-over Support
• Backlog / To-do Management
• Utilities Analytics & Dashboard
• Report as a Package
• Testing as a Services
• Multi-platform Testing Automation
• Production Support / Managed Services
• RPA w/AI-driven Chatbot
• Data Conversion
Electrical Engineering Design Services
• Project Management
• Field Survey and Analysis
• Road-map Plan Design
• Pole Load Analysis
• Pole Validation
PRODUCTS
Prokraya – Spend Management SaaS Platform
Key Features:
• Budgeting
• Purchasing
• Intelligent Invoice Processing
• Intelligent Fraud Prevention
• Supplier Intelligence and Grading
Morpheus - Data Platform
Key Features:
• Fully cloud native agile high performance data platform
• Data pipeline orchestration
• Pre-built data transformation packages
• Zero code data ingestion
• Pre-modelled business dimensions
• Faster innovation with home-grown AI and ML engine
Nimoy – AI-powered Chatbot
Nimoy Conversational Artificial Intelligence Platform
Key Features
ML Models - Intent & Entity Recognition, Sentiment Analysis
Built-in Advanced NLP and NLU models
BOT Builder – Design, Manage Stories, API integration & Test
Channels Integration – In-App, Social Media, and Enterprise Messengers
BOT Analytics - Analytics and Insights
BOT Manager - Helps manage framework for better interactions
Success Stories
Digital Transformation
CriticalRiver’s digital transformation-powered infrastructure management platform enables a UAE-based telecom company to improve efficiency and governance to manifold levels.
Salesforce
Cypress Semiconductor significantly increases marketing influenced revenue and drastically shortens the sales cycle with Pardot, implemented in 6 weeks
ERP
CriticalRiver Helps a leading Semiconductor Manufacturer Transform HR Processes and Reduce Cost with Oracle HCM Cloud Implementation and Support
Software Engineering
Learn How IoT Enabled, Intelligent Automation Based Bot Agent implementation reduced costs by 65%, and enhanced Customer Digital Experience, Fueling productivity
Cloud Transformation
CriticalRiver helped a large Australia-based Hi-Tech Company with Cloud Transformation that Reduced Operational Cost by 45%, Enriched Customers’ Digital Experience.
Integration Services
CriticalRiver helped a large manufacturer roll out Oracle EBS to their newly acquired company, ensuring compatibility and business continuity
Managed Services
CriticalRiver Offers Development, Testing & Marketing Managed Services to a Large Hi-Tech Enterprise enabling them to save time, effort.
Oracle Utilities
CriticalRiver helps a government entity integrate its digital assets, modernize utility systems, and streamline processes to deliver a superior customer experience.
Testimonials
Malwarebytes is engaged with CriticalRiver for many years, providing Salesforce consulting, development, and administration services. CriticalRiver retains and offers good quality offshore environment. They contribute and communicate well and real help, enjoy working with them. CriticalRiver is a part of our team; they are the first we turn to when we have consulting needs. CriticalRiver has expertise in many areas. I can recommend CriticalRiver as a good partner.
Bill Vanderwall
Vice President, Business Applications, Malwarebytes
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